As more and more companies make the decision to lose their internal IT departments in order to cut costs, more employees than ever are choosing to use IT support services in order to everyday issues.
The report found as much as 67% of survey respondents from 800 businesses said that calls had increased at their organisation, and in most cases were related to a minor technical issue. However what may be regarded as a basic customer problem for a specialist may not be as clear to everyone who relies on IT services on a daily basis.
To help, here are some of the most common reasons why employees end up calling an IT support service:
Common reasons why employees require an IT help desk
1. System support – An estimated 16% of calls to IT support services involve a system error or slow performance. This is normally linked to lack of care and maintenance. A mixture of fragmented data, corrupted registry, spyware and unnecessary programs and services all running at the same time can have a large effect on the computers speed and performance.
2. Slow performance – With an estimated 16% of IT support calls, another common issue for employees regards trouble with computer performance or a system issue. In most cases this can be attributed to lack of maintenance. Spyware, fragmented data, corrupted registry and a load of unnecessary programs and services running can have a major effect on your computer speed and performance.
3. “How do I get my computer to speed up?” – An estimated 16% of calls to IT help desks are regarding trouble with the overall performance of the computer, and unfortunately in many cases it’s not as simple as turning it off and on again. A Lot of the time it is caused by a simple lack of maintenance. A combination of fragmented data, spyware, corrupted registry and dangerous programs can cause the entire computer system to slow down, affecting its performance.
Sometimes your employees need to speak to an IT Helpdesk for assistance, so you should invest in this as part of a managed IT support service.